General & Booking Queries
Q1: How can I book a cab or travel package on Lozotrip?
A: Booking is simple! Select your pickup location, destination, and travel dates on our website, choose your preferred cab or package, and click "Book Now" to complete your booking.
Q2: Is Lozotrip a legally registered agency?
A: Yes, Lozotrip is an official travel platform operated under SARTHI GROUP ASSOCIATE.
Q3: Can I customize my travel itinerary?
A: Absolutely! If you have specific travel requirements or custom route plans, you can contact our support team via the "Contact Us" page, and we will tailor a package for you.
Payments & Pricing
Q4: What payment methods do you accept?
A: We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Digital Wallets via our secure payment gateway.
Q5: Are there any hidden charges in the fare?
A: No, we maintain complete transparency. All applicable taxes, toll charges, and driver allowances are clearly mentioned at the time of booking.
Q6: Is it safe to make online payments on Lozotrip?
A: Yes, 100%. All transactions are encrypted and processed securely through RBI-compliant payment gateways.
Cancellation & Refunds
Q7: How do I cancel my booking?
A: You can cancel your booking by logging into your account on Lozotrip or by contacting our customer support team via phone or email.
Q8: How long does it take to process a refund?
A: Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.